top of page

Black Creek Lodge

Privacy Policy

Effective Date: February 23rd, 2025

​

At Black Creek Lodge ("we," "our," "us"), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.blackcreeklodgeny.com) and use our services.

By using our website, you agree to the terms of this Privacy Policy.

​

1. Information We Collect

When you use our website, we may collect the following types of information:

a. Personal Information

  • Name

  • Email Address

  • Phone Number

  • Mailing/Billing Address

  • Payment Information (processed securely via OwnerRez and Stripe)

  • Booking Details (dates, number of guests, preferences)

b. Non-Personal Information

  • Browser type and version

  • IP address

  • Device type

  • Pages visited on our site

  • Time and date of visits

This information helps us improve the website and provide a better user experience.

​

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm bookings

  • Communicate with you regarding your stay (confirmations, updates, customer support)

  • Send promotional offers (with your consent)

  • Improve website functionality and user experience

  • Comply with legal obligations
     

3. Sharing Your Information

We respect your privacy and will never sell or rent your personal information. We only share your data with:

  • Service Providers: For booking management (OwnerRez), payment processing (Stripe), and email communications.

  • Legal Authorities: If required by law or to protect our rights.

  • Marketing Tools: To send promotional emails or offers (you can opt-out anytime).
     

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Track website performance

  • Understand user behavior for marketing purposes

You can manage cookie preferences in your browser settings.
 

5. Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate or incomplete data

  • Delete your personal information (subject to legal obligations)

  • Opt-Out of promotional emails by clicking the "unsubscribe" link

To exercise these rights, please contact us at: info@blackcreeklodgeny.com.

​

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure payment processing through Stripe

  • Encrypted communication (SSL/TLS)

  • Regular monitoring and updates to our website's security systems
     

7. Third-Party Links

Our website may contain links to third-party websites (e.g., local attractions, concierge services). We are not responsible for their privacy practices. Please review their policies before sharing personal information.
 

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated "Effective Date." Your continued use of our website signifies acceptance of any changes.
 

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Black Creek Lodge
www.blackcreeklodgeny.com
 

bottom of page